Resolve

Resolve is your customer service workspace — cases, knowledge articles, service requests, and related support operations.

Open it: App Launcher → Resolve, or go to /resolve.

Resolve is included on every plan (including Free Forever). The app is marked beta while modules continue to expand.

Core modules

Module	Route	What it's for
Cases	`/cases`	Support tickets and customer issues
Knowledge	`/knowledge`	Articles and documented solutions
Service Requests	`/service-requests`	Structured service intake
Escalations	`/escalations`	Escalated issues needing attention
Known Errors	`/known-errors`	Documented defects and workarounds
Change Requests	`/change-requests`	Planned changes and approvals
Service Contracts	`/service-contracts`	Customer agreements and entitlements
Assets	`/assets`	Customer or org assets tied to support
Entitlements	`/entitlements`	What customers are entitled to receive
Accounts	`/accounts`	Shared company records (same graph as Momentum)
Contacts	`/contacts`	Shared people records
Activities	`/activities`	Calls, tasks, and notes on support work
Sprint	`/sprint`	Sprint planning for support teams
Files	`/files`	File attachments for support records

All modules share the same customer graph as Momentum — linking a case to an account updates related lists automatically.

Working with records

Resolve uses the same modern record experience as Momentum:

List views with filters, column sort, show/hide columns, and pagination on long lists
Searchable picklists on lookup fields (accounts, contacts, owners, related records)
Quick Actions on record pages — create related records, log activities, and run module workflows
Inline editing where your permissions allow

Email-to-Case

Inbound mail to a shared mailbox configured for Email to Case creates Cases automatically. Configure shared mailboxes under Mail Admin → Shared mailboxes. Your default org inbox ({org-slug}@mysalestrics.com) is for Threadmail™ CRM record threads — not automatic case creation.

Configure routing and a public Web-to-Case form under Admin → Web-to-Case. See Salestrics Mail for how org inbox mail differs from personal mail.

Notifications

Case updates and assignments appear in the bell icon notifications inbox. Use Clear notifications or Mark all read from the panel menu.

Related guides